FAQs
Shipping & Delivery(UK)
Where do you ship
We currently ship within the the UK only
How long does delivery take?
Standard Delivery: 3–5 working days
When will I receive tracking?
A tracking link will be emailed after dispatch.
What if my parcel is delayed or tracking hasn’t updated?
Check your tracking link first. If it looks stuck, email us and we’ll help investigate.
Returns & Refunds
What is your returns policy
You can request a return within 30 days of delivery for eligible items. For full details, please see our Returns & Refunds Policy.
What items are eligible for return?
Returns must be unopened, unused, and in all original packaging. Full eligibility rules are in our Returns & Refunds Policy
Do you offer exchanges?
We do not offer exchanges at this time. We offer refunds only (subject to eligibility). See our Returns & Refunds Policy.
How do I start a return?
Email info@miyora.co.uk with your order number and the item(s) you want to return. We’ll confirm the next steps in line with our Returns & Refunds Policy
Do you provide a return label?
Once your return is received and processed, refunds are issued back to your original payment method. It can take up to 10 working days to appear depending on your bank/payment provider. Full details are in our Returns & Refunds Policy.
When will I receive my refund?
Once your return is received and processed, refunds are issued back to your original payment method. It can take up to 10 working days to appear depending on your bank/payment provider. Full details are in our Returns & Refunds Policy
Do my statutory rights still apply?
Yes , nothing in our policy affects your statutory rights under UK consumer law.
Where do I send my return
Return instructions (including the return address) are provided after you contact support and your return is approved.
What if I have an adverse reaction?
Please email us within 72 hours of delivery with your order number and clear photos. We’ll resolve it in line with our Returns & Refunds Policy.
What if my item(s) arrives faulty or incorrect?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Accounts & Supports
How do I contact support
You can request a return within 30 days of delivery for eligible items. For full details, please see our Returns & Refunds Policy.
