Returns

We want you to love your purchase. If you're not completely satisfied, you can return eligible items within [Insert timeframe - e.g., 30 days] of receiving your order for a full refund or exchange.

Return Conditions

Due to the nature of cosmetic products, returns are only accepted if:

• Products are unused and unopened
• Tamper seals are completely intact and unbroken
• Items are in their original packaging

Adverse Reactions

Your safety is our priority. If you experience an adverse reaction or skin irritation from any of our products, please contact us immediately at [your email]. In these cases, we will accept returns of opened products and provide a full refund, even if the tamper seal has been broken.

When reporting an adverse reaction, please include:

• Photos of the reaction (if comfortable doing so)
• Details of when the reaction occurred
• Your order number

How to Return an Item

1. Contact Us First
Email us at [your email] with your order number and the item(s) you'd like to return. Please include the reason for your return. We'll provide return instructions and authorization.

2. Package Your Return
Securely package your item(s) in their original packaging. Include a note with your order number and reason for return.

3. Send It Back
Send your return to the address we provide. We recommend using a tracked service for your peace of mind.

Return Shipping Costs

• Adverse reactions or faulty items: We'll cover the return shipping cost
• Change of mind returns (unopened items only): Customer is responsible for return shipping costs

Refunds

Once we receive and inspect your return, we'll process your refund within [e.g., 5-7 business days]. The refund will be issued to your original payment method.

Please note that it may take an additional [e.g., 5-10 business days] for the refund to appear in your account, depending on your bank or card issuer.

Exchanges

If you'd like to exchange an unopened, unused item, please contact us at [your email] and we'll arrange this for you, subject to availability.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products (unless adverse reaction occurred)
• Products with broken tamper seals (unless adverse reaction occurred)
• Sale or final sale items
• Gift cards

Damaged or Faulty Items

If you receive a damaged, defective, or incorrect item, please contact us within [e.g., 48 hours] of delivery at [your email] with photos of the issue. We'll arrange a replacement or full refund, including return shipping costs.

Hygiene & Safety

For health and safety reasons, we cannot resell returned cosmetic products. All returns are disposed of responsibly in accordance with cosmetic safety regulations.

Questions?

If you have any questions about returns or need assistance, please contact us at [your email/contact details].