T&Cs

Terms & Conditions

Last Updated: [FEB 2026]

Welcome to Miyora. By using our website or placing an order, you agree to these Terms and Conditions. Please read them carefully.

1. About Us

Company Name: MIYORA LTD
 Company Number: 16155670
 Registered Address: 20 Wenlock Road, London, England, N1 7GU
 Email: info@miyora.co.uk

We are registered in England and Wales.

2. Eligibility

You must be at least 18 years old to purchase from our website. By placing an order, you confirm that you meet this requirement and have the legal capacity to enter into a binding contract.

3. Account Registration

If you create an account, you agree to:

• Provide accurate and current information
• Keep your login credentials secure
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorized use

We may suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Products

Product Information

We display our products as accurately as possible, but colours and appearances may vary depending on your device or screen settings. We cannot guarantee exact colour matching.

All products include ingredient lists on product pages and packaging. It is your responsibility to review ingredients if you have allergies or sensitivities.

Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders. If a product becomes unavailable after you order, we'll offer alternatives or a full refund.

5. Pricing & Payment -review

Prices

• All prices are in GBP and include VAT at the current UK rate
• Prices may change at any time but won't affect confirmed orders
• If a pricing error occurs, we'll contact you with options to proceed at the correct price or cancel for a full refund

Payment

• Payment is required in full when ordering
• We accept: Credit and debit cards, Shop Pay, Apple Pay, and Google Pay.
• We may validate payment details and perform fraud checks before accepting orders

Promotional Codes

• Cannot be combined unless stated
• Single use only
• Subject to expiration dates and specific terms
• Cannot be applied retroactively or exchanged for cash

6. Orders & Contract Formation

How Orders Work

1. You add items to your cart and submit your order
2. We send an order confirmation email (this is NOT acceptance of your order)
3. We send a dispatch confirmation email when we ship your order
4. A binding contract is formed when we send the dispatch confirmation

Right to Refuse Orders

We reserve the right to refuse or cancel any order, even after confirmation, due to:

• Product unavailability
• Pricing errors
• Payment issues
• Suspected fraud
• Inability to fulfill delivery

If we cancel a paid order, you'll receive a full refund.

Order Changes

Once placed, orders cannot be modified. Contact us immediately at info@miyora.co.uk if you need to make changes—we'll try to help but cannot guarantee changes after dispatch.

7. Delivery

For full details on delivery times, shipping costs, and tracking, see our Shipping Policy.

Key points:

• You must provide a complete and accurate delivery address
• Delivery times are estimates, not guarantees
• Risk of loss passes to you when we hand products to the courier
• We're not liable for delays caused by couriers or events beyond our control

8. Your Consumer Rights

14-Day Cancellation Right

Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it without giving a reason.

Important for cosmetics: You can only return unopened products with intact tamper seals. Once opened, cancellation rights don't apply (Regulation 28 - hygiene reasons).

Exception: If you experience an adverse reaction or receive a faulty product, different rights apply—see our Returns Policy.

Consumer Rights Act 2015

Products must be of satisfactory quality, as described, and fit for purpose. If not, you may be entitled to a repair, replacement, price reduction, or refund.

For full return details, see our Returns Policy.

9. Product Safety

Safe Use

• Our products are for external use only (unless stated otherwise)
• Always perform a patch test before first use
• Read all instructions and warnings on packaging
• Discontinue use if irritation occurs
• Keep products away from children
• Don't use past expiration dates

Your Responsibilities

• Review ingredient lists before purchase if you have allergies
• Store products as directed
• Follow usage instructions

We are not liable for reactions to ingredients clearly listed on our product pages or packaging, or for misuse of products.

All products comply with UK Cosmetic Products Enforcement Regulations 2013.

10. Limitation of Liability

We do NOT limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Defective products under the Consumer Protection Act 1987
• Any liability that cannot be excluded by UK law

We are NOT liable for:

• Indirect or consequential losses
• Loss of profits, business, or opportunity
• Misuse of products or failure to follow instructions
• Allergic reactions to listed ingredients
• Use of products past expiration

Maximum liability: Our total liability for any claim cannot exceed the amount you paid for the product(s) in question.

11. Intellectual Property

All content on our website (text, images, logos, graphics, design, etc.) is owned by or licensed to us and protected by UK and international intellectual property laws.

You may:

• View and print content for personal, non-commercial use
• Share links to our website

You may NOT:

• Reproduce, distribute, or use content for commercial purposes without permission
• Use our trademarks, logos, or brand names without authorization
• Frame our website on another site
• Use automated systems to scrape data from our site

12. Privacy & Data Protection

We collect and use your personal information in accordance with our Privacy Policy, which complies with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR) 2003

You have rights regarding your data including access, rectification, erasure, and objection. See our Privacy Policy for full details.

13. Marketing Communications

With your consent, we may send you marketing emails and SMS messages. You can opt out at any time by:

• Clicking "unsubscribe" in emails
• Replying STOP to text messages
• Updating your account preferences
• Contacting us at info@miyora.co.uk

We comply with PECR requirements for electronic marketing.

14. Third-Party Links

Our website may contain links to third-party sites. We're not responsible for their content, privacy practices, or products. Links don't imply endorsement.

15. Force Majeure

We're not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, war, strikes, or system failures.

16. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

If you're a consumer in Scotland or Northern Ireland, you may bring proceedings in your local courts.

Nothing in these Terms affects your statutory consumer rights under UK law.

17. General

Changes to Terms

We may update these Terms at any time. Changes take effect when posted. Continued use of our website constitutes acceptance.

Severability

If any provision is found invalid, the rest of these Terms remain in effect.

Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the full agreement between us.

No Third-Party Rights

No third party has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

18. Contact Us

Questions about these Terms? Contact us:

Email: info@miyora.co.uk

Address: 20 Wenlock Road, London, England, N1 7GU

By placing an order, you confirm you've read and agree to these Terms and Conditions.